Still an endless battle with FNBs slow customer service

Once again it is an endless struggle with FNB I have been verified THREE TIMES at your branch to unblock my accounts following a ***** investigation where my account was hacked and everything was locked down.

Everything else was unblocked however my credit card account is still blocked. My installment is due so I need to pay my account. WILL YOU PLEASE URGENTLY UNBLOCK MY CREDIT CARD ACCOUNT SO THAT I CAN PAY IT??? I never use the card so don't bother sending me a new card. Shila Tlhale RX***