STILL ADDRESS ON STATEMENT IS INCORRECT

Item: FNB (First National Bank)
Rating: 2
Author: yolandi M

We went into the FNB branch to change the address on my Dad's account and statements and was assured this was done.<br> <br> When he received his next statement, the address was still the incorrect one.<br> <br> After emailing the [Email Removed] and a phone call from them to my Dad saying the address is correct, low and behold, on his latest statement the address still is incorrect.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

03 Aug 2015, 14:18

Hello YolandiMaas,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Branch Banking who will provide you with feedback.

The reference number is 734794 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply03 Aug 2015, 14:18

Official