STILL ABSOLUTELY SHOCKING SERVICE FROM FNB!!

I complained about trying to obtain a settlement amount on my checque account on 16 August 2020. I have been trying to settle the outstanding balance on this account since April 2019. After receiving a few e-mails from different departments at FNB after this complaint, absolutely NOTHING has happened. I am no closer to obtaining a settlement amount and nobody at FNB bothers to even acknowledge receipt of my e-mails. I am truly shocked at how bad the customer service at FNB is. I have been a client of FNB (originally Barclays Bank) for more than 40 years. It is truly disappointing to see how badly FNB treats customers off which they have made many thousands of Rands in interest over the years. SHOCKING!!!