Steve, you lying ****. I wish you'd have been more honest

After downgrading my account due to terrible service, FNB must now deliver a new card. Great, I made arrangements that I would be home for the delivery giving them ample time to prepare, when they didn't bother pitching up they sent me an email saying I missed the delivery. I waited the whole day because you can't use a logistics company that can plan a route. Do better. That should be your slogan. We can do better.