Steve, you con artist you

Dear Steve<br> <br> <br> <br> Thank you for irritating us all with your endless dribble about what a great bank should be like.<br> <br> Unfortunately FNB does not measure up to any standard set by beep bank<br> <br> Over the past week I have notified FNB of their mistake over 4 times.<br> <br> I had one call back from a consultant that was pleasant and did her best to assist me.<br> <br> Thank you Bongeka Sibisi<br> <br> I had a call from some one named Izaak in the card division who said that I should notify customer care to FNB's ***** up, listen here you *****, you are phoning regarding the card, you are aware of the problem, you resolve it.<br> <br> I don't work for FNB<br> <br> After assuring him I will pay my card up and close the account he graciously thanked me and said it would be good for me to do so.<br> <br> I then had another rude person phone me and enquire if I had notified my merchant, are you people high?<br> <br> FNB's software messed up, FNB should resolve the situation with out being rude to me.<br> <br> <br> <br> I expect an apology from the senior management of each team that handled this matter as well as the staff involved.<br> <br> I also expect the matter resolved before the end of business today!