Steve frm FNB - Invalid Voucher Codes
Hi there,<br> We received a [URL Removed] voucher from FNB Credit Card. When we tried to redeem it with [URL Removed] we were told that the voucher number has already been used by a different person. do you guys randomly send out the same voucher numbers just to make everybody happy?If only u guys knew what a tedious process it is to verify the voucher number with [URL Removed] the verification process,we have to suffer the humiliation of being told that the voucher has already been used!****e you guys BEEP bank?Or were you guys just referring to yourselves when talking about STEVE in ur adverts?Really disappointing guys....<br> <br> Hope you guys can resolve the matter
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Replies (1)FNB (First National Bank)'s replyOfficial
17 Dec 2015, 08:14Hello AAMOOLLA,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 833949.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 833949.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply17 Dec 2015, 08:14
Official
Hello AAMOOLLA,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 833949.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 833949.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
