*****sters themselves

Having reported theft and ***** in December 2023, it took FNB more than a year to respond to my claim. This only after numerous phone calls, emails and complaints on their customer service portal. A banking gift card was posted with the pin in the same envelope. The unopened (thinking its normal mail from my work place)envelope and its contents subsequently ****** and R5000 withdrawn. Their response was that as a pin was used, and they were therefore not liable to refund. I pointed out that its not standard practice with other institutions and poor security to enclose the card with its pin. I requested photo ID from the ATM from where the transaction took place, again with no response. I also requested information of how to access the remainder of my funds , over R5000, with nothing forthcoming. Is this not theft on their side witholding my money...? Complaint ***NF