Stellar service exuded by Lebo M (FNB Main Street)

This is not directed to FNB as an entity but to the wonderful and heartfelt customer experience exuded by Lebo M from the (Main street) branch. I have been experiencing issues with signing in my FNB app on my new device for a month, taken from pillar to post by staff at Parktown (St Andrews) & Maponya mall. A mere migration from one device to the next felt like moving mountains, the secure chat consultants also just didn’t know on how to assist. With my desperation I gave the “Main Street FNB” a try and to my surprise the efforts didn’t even last 5min. I went in Lebo greeted with a welcoming smile, guided me to the Digital banking area, 5min I was done with something the other branches could not even assist with. If any training is needed by the other bank personnel’s please assign Lebo M to do the best as she provides Stella service and understands the brand better. Her ethics are just something to cherish and you are lucky as a company to still have someone who up values your brand to such a degree unlike those who felt it’s right to keep on telling me to call FNB to deLink the app, or do your branches operate differently?