STELLA SERVICE

ABSOLUTELY AMAZING SERVICE FROM *****DO GWIJA AT THE CANAL WALK BRANCH.

What looked to be a long day at first after a disappointing trip to Montague Gardens branch, I met and was assisted by *****do Gwija in Canal Walk.

Honestly, *****do is ABOVE AND BEYOND personified!!!! She was most helpful and entirely apologetic for the amount of time it took to finally complete my request.

The reasons for my first to first the Montague Gardens branch then the Canal Walk branch was to update account details, change my address on file, get my banking app and just general enquiries. *****do was brilliant. I spent more than an hour with *****do and wow if that's the type of service being delivered then I could honestly I would spend the entire day there. I have tried to put into words how pleased I was with *****do, I'm still in limbo at how amazing she was.

I had issues with to FNB free hotspot Wi-Fi as I was having difficulty with cellular data provider and *****do activated the mobile hotspot from her personal device in order for to complete tasks, such as emailing off documents, to transfer money from my other bank account to FNB as required, to be able to gain access onto the FNB Mobile Banking App, assisting me with the ATM to activate the Banking App, making numerous calls to ensure that when I left the FNB Canal Walk branch that I am all set with my enquiries. I left very satisfied. I still am quite satisfied, I would gladly spend days on end with *****do assisting me. *****DO IS AN ABSOLUTE ASSET TO FIRST NATIONAL BANK AND I WOULD LIKE TO SAY THAT FNB NEEDS MORE OF *****DO, HOWEVER IF I WERE TO SAY THAT THEN *****DO WOULDN'T BE SPECIAL

I would definitely give *****do 20 out of 10. Beyond excellent,