Steer FAR clear of this institute who has no value for customer service delivery whatsoever!

I can only imagine a world where this institute offered the services they allege they offer specifically in reference to their so called 24/7 secure chat support, might as well close it down as the "agents" are so unprofessional and deliberate that you might as well not bother in the first place. for anyone out there please do not support this institute until they address their pathetic client "services" and attitude towards their clients, I am treated poorly because I am not a millionaire, how ridiculous, the following individuals desperately need training in professional services as this bank is ridiculous with this aspect and the fact it's so severely blatant with its lack of interest in service delivery this is clearly evident in the "quality" of support staff they seemingly go out of their way to employ furthermore clearly there is no quality control in their hiring processes and further clearly no training of these so called "Agents".

Agent 1: Itumeleng, agent was not even able to assist me or more accurately did not even attempt to do so. Agent 2: Kiara, agent took over 30 minutes to respond to me and then had the audacity to state that I was not responding because naturally after not receiving any form of communication or service whatsoever for over 30 minutes I moved on and got busy again as real hard working individuals do... Agent 3: Xolani, took over 20 minutes to send me a single email address... in what world are these time frames acceptable??

Please to all those out there DO NOT support FNB do not bank with them MOVE AWAY if you are with them already at least until they make an active effort to improve their so-called services.