*****ing my money - due to incompetant consultants

I layed a complaint on the FNB Website, but nobody even bothered to get back to me with regards to the complaint. Just shows how much I mean as a customer. I went to FNB Northrand road on the 20th and 23rd of May. I asked the consultant that I need to pay somebody at Absa and Std a large sum of money and he advised me that I can draw the cash with him and then deposit it at the different banks. Now I learened that they charged me R800 odd rand cash handling fee and r51-00 account over the limit fee for these transactions. I was advised that there where alternative and much cheaper and less risky ways of doing this transaction if the person at the bank just advised me. I am sick of banks just taking our money due to their staff being *********** not to give customers proper advise, or not telling us about the HIDDEN charges thereof. I want my money back in my account asap