1 reviews | Active since Jun 2016
*****ing my money
<p>I am very meticulous when it comes to my money, and I never spend more than I have available.</p> <p>I constantly check my statements and my FNB in contact messages to see where I am at, and they ALWAYS match up.</p> <p>However, on Sunday evening, some of the money in my bank just upped and dissapeared, with no transactions or any such thing.</p> <p>All of a sudden the in contact messages and the bank statements do not add up, and money that I never spent dissapeared, putting me into overdraft. </p> <p>I proceeded to try and buy petrol, where my card was promptly declined, so I had to pay the petrol station in cash.</p> <p>They then charged me R310 for the decline, saying that yes, it actually did go through, even though I had no funds.</p> <p>This would be fine and dandy, but I paid for it twice then, because FNB put me into an overdraft with money that went into thin air, then charged me because I was in overdraft, sent through a transaction that was declined then charged me for that too!</p> <p>I think that whomever was hired to create the system needs to step up their game!</p> <p> </p> <p>It gets better though, I went in to tell them this on Monday, they agreed that it was not right(Very sweet and helpful guy in the Centurion FNB branch), he then put this through to the right people, and those people said it would go "under investigation" and they would call me on Monday evening...</p> <p>It is now Wednesday afternoon and I still haven't recieved a call on what is happening with my missing funds.</p> <p>For goodness sake, even when looking at the opening balance and the first credit for the month, you can see that it doesn't add up.</p> <p>It does not take that long to investigate!!!</p> <p> </p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 957859.
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 957859.
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
