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thandiblose T
1 reviews | Active since Nov 2016
27 May 2019, 09:13
*****ing my money!!!
I am so incredibly upset with FNB. They went and debited my account twice and when I call their pathetic call center I get told it did not happen. I do not appreciate being called a pier when you are out here trying to ***** my hard earned money...reverse that transaction NOW!
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
27 May 2019, 09:51Good Day Thandiwe Brenda Zuma
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply27 May 2019, 09:51
Official
Good Day Thandiwe Brenda Zuma
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
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thandiblose T's updateReviewer Update
29 May 2019, 14:14As a customer service manger, I am appalled that this is how FNB chooses to handle customer complaints regarding money. I have had to do the following up myself and even then no one is able to give me feedback or timelines.
This is extremely frustrating and at this point I have no interest in speaking to anyone from FNB and will be referring the matter to the ombudsman.
I would absolutely hang my head in shame if any of my team members had my customers in the dark like this regarding a query. To say I feel helpless is an understatement!
This is extremely frustrating and at this point I have no interest in speaking to anyone from FNB and will be referring the matter to the ombudsman.
I would absolutely hang my head in shame if any of my team members had my customers in the dark like this regarding a query. To say I feel helpless is an understatement!
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thandiblose T's update29 May 2019, 14:14
Reviewer Update
As a customer service manger, I am appalled that this is how FNB chooses to handle customer complaints regarding money. I have had to do the following up myself and even then no one is able to give me feedback or timelines.
This is extremely frustrating and at this point I have no interest in speaking to anyone from FNB and will be referring the matter to the ombudsman.
I would absolutely hang my head in shame if any of my team members had my customers in the dark like this regarding a query. To say I feel helpless is an understatement!
This is extremely frustrating and at this point I have no interest in speaking to anyone from FNB and will be referring the matter to the ombudsman.
I would absolutely hang my head in shame if any of my team members had my customers in the dark like this regarding a query. To say I feel helpless is an understatement!