lK
lindiwe K

1 reviews | Active since Jul 2016

22 Feb 2019, 14:03

*****ING MY MONEY

i logged a call for the R1000 that didn't come out of a FNB ATM ON THE 30TH JAN 2019 I USED FNB ATM IN VEREENIGING VOORTREKER STREET AT NIGHT USING NEDBANK CARD TO MAKE A WITHDRAWAL AS NEDBANK ATMS ERE CLOSED, THE R1000 DID NOT COME OUT. I CALLED NEDBANK IN THE MORNING AND THE LADY THAT ASSISTED SAID SHE CAN SEE THAT THE TRANSACTION WAS PENDING SOMEWHERE, NEDBANK OPENED A CASE BUT FNB IS REFUSING TO PAY OUT MY MONEY

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Feb 2019, 15:50
Official
Good Day, 
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. 
A formal complaint has been re logged on your behalf and referred to the relevant department with ref :  ***NF  who will investigate and provide you with feedback. 
Kind Regards, Hello Peter Complaints Team *** (option one)
lK
lindiwe K's update26 Feb 2019, 11:32
Reviewer Update
thanks for the quick response and i got the R1000 on the 23/02/2019