1 reviews | Active since Sept 2016

24 Jan 2017, 18:31

*****ing my hard earned cash!

<p>My loan was handed over to attorneys. I phoned the attorneys and was given a settlement quote, a few months later I still had the balance on my account and queried it with the different branches but after consultants make numerous calls they say sorry we can't reach them. </p> <p> </p> <p>After R300 was ****** from my account and another R1000 I phoned the call center to reverse this. The consultant at the FNB call center transfered the call to ********** 221 and it said number does not exist. Which was no surprise to me because nobody ever knows what they are doing especially when the customer is in the right.</p> <p> </p> <p>You better fix this I will not allow you to ***** from me.</p> <p> </p> <p>Zinzi</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Jan 2017, 09:17
Official

Good day Ms. zinzi-xaba

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***