*****ing money. Shocking service

<p>I made a payment to one of my suppliers July last year. Only to find out in January that I used the wrong details, which I don't understand because all my other payments went into the right accounts. There is definitely a bug on the app! It's not the first time I've had issues with the app. But that's a story for another day. I went into Nedbank to query the money I paid over into the "wrong" account. They told me that the R8830 never went into that account. Thank goodness for that! So where has the money been for the last 6 months? So I phoned fnb and asked. The lady over the phone was extremely helpful. I told her about the situation and she explained that it would be investigated. Monday I get an email saying that the beneficiaries account has been credited with R8830. Who the he'll gave them the right to do that after I said that it was the wrong account and I need it back to pay the right people. I run a business and I need to buy stock. My suppliers won't release the stock. So yesterday I went into fourways branch to investigate myself. Only the the person behind the counter to tell me I will be paying a fee for reversing the money. I said to him there is no way I will be paying for it. FNB can actually pay me the interest on the 6 months for keeping my money on a suspense account. Nevermind the unbearable offices with no aircon or fresh air in that place. If that's the way you look after your staff what should I suspect as a client? He then referred me to Octavia who has been extremely helpful in calming me down and making me feel that this is going to get sorted soon. It's now after 1pm on a Friday afternoon and I still have not heard a word. I will fight this until I get every cent back and then I will take my business to somewhere else! </p>