1 reviews | Active since Jan 2017

27 Jan 2017, 07:13

*****ing maintenance from a 6 year old

<p>FNB seems to think that it is ok to ***** from my 6 year old daughter. </p> <p>I am an unemployed single mom and her maintenance was deposited into my account (as she is too young to have one) .....FNB withdrew her maintenance out of my account because of an outstanding loan payment. </p> <p>I phoned the ***** line and told them that someone had taken money out my account. </p> <p>I was put through to 4 different people and passed from pillar to post, none of which had any idea of what they were talking about.</p> <p>Finally, when I logged into my internet banking, I saw the reference on the withraw was "Loan in arrears" and called the loan department.</p> <p>Yes I owe money on a loan...</p> <p>Yes I have not paid in 3 months...</p> <p>The payment arrangement is R50 a month BUT FNB seem to think it is ok to TAKE R1900 out of my bank account.</p> <p>THIS IS NOT MY MONEY AND IT IS NOT O****!!</p> <p>I have spoken to 40 maybe even 50 people from FNB (and the lawyers they handed me over too) in the last 4 months . I have explained that I am unemployed and have no income. I have emailed my letter of service stating that I am no longer employed. I have advised that as soon as I start working again I will resume my monthly payments...... I have been in contact telephonically and via email.</p> <p> </p> <p>I spoke to 4 different people after the incident, I lost my mind and went ballistic on the final call centre person.</p> <p>How I am meant to feed my child when FNB ***** her maintenance????</p> <p>FNB will never ever see another cent from me as long as I live because of what they have done to my child!!!! </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jan 2017, 08:26
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)