*****ing from the customers

My petrol card was high and I saved monies to clear the account. In August I phoned them after the account was paid in full and told them to close the account.Instead of closing my account, FNB cancelled the card. On the 31st of August I again received an account and again phoned them. The lady informed me that there is no telephone recording and that she will proceed to close the account. So if there was no recording why did the card get cancelled and not closed as requested. Needless to say I again received an account from them on the end of September and the account is still not closed. FNB stop *****ing my monies and close the account as requested and kindly refund me my monies on my statement dated 31 August. Kindly take further notice that I am not prepared to settle your latest statement. Please go try this trick on other suckers as I am fed up with paying for something that I don't want and not using.