'*****ing' from my account !!

Item: FNB (First National Bank)
Rating: 1

Since the introduction of their new bank charges in July, FNB have been '*****ing' charges from my account without reason. I have all the necessary qualifications to enable me to pay NO monthly charges (withdrawals, account charges etc) yet EVERY month I have to plead with them to credit the money they have ****** from me. Every month they assure me it will not happen again.................but it does. This month they took R127 from me and credited me with R95 ?????? I have two outstanding e-mails that have not received responses **********

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

03 Nov 2018, 08:25

Good Day Mr M Baines

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply03 Nov 2018, 08:25

Official

Good Day Mr M Baines

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

's updateReviewer Update

07 Nov 2018, 07:24

Automated response, above, and nothing else from FNB. This shows how little they care about their clients and reputation. FNB, I ask you to post a response here on HelloPeter.

's update07 Nov 2018, 07:24

Reviewer Update

Automated response, above, and nothing else from FNB. This shows how little they care about their clients and reputation. FNB, I ask you to post a response here on HelloPeter.