*****ing bankers money

My mom paid R10 700 extra into her credit card. She requested This be paid into her Cheque account as she did not qualify for the credit card. This was meant to be paid last week nothing has happened. My mom is retired and is in need of HER money. This is bordering *****ing as the credit card was paid in full. She will be changing banks after been with you for 40 years. Service is why I also left. Give my mother back her money!