TC
Thilo C

1 reviews | Active since Jun 2011

17 Nov 2016, 10:01

*****ING AIRTIME, ZERO SERVICE!

<p>Woke Tuesday morning (15/11/2016) and WASN'T able to use my phone at all! Check my balances and all my airtime of over R180 was all depleted but I still had voice and data bundles. You can imagine my irritation because dialling 147 at 7am results in a voice recording as their lines only open at 8am. God forbid there be an emergency because fnb connect customers would be *****ed!</p> <p> </p> <p>So in order to use my phone I had to load R100. Eventually got the call centre after 10am and was told to restart my phone etc which I did but it still didnt work. So thank you very much for wasting my time and money literally! I shouldve just stayed with Vodacom because stuff like this NEVER happened! And they have 24/7 assistance when you dial there customer services!</p> <p> </p> <p>I don't want your free data that you always load after a stuff up, I WANT MY AIRTIME BAC**** Go through my transaction history and reimburse me for my dam airtime! </p> <p> </p> <p>NEVER EVER LEAVE YOUR SERVICE PROVIDER TO JOIN FNB!!! EBUCKS IS JUST NOT WORTH THIS HASSLE!!! </p> <p>FNB should take a page, flip they should borrow the whole dam manual from Vodacom or MTN. Stick to banking because this definitely isnt working at all!!!</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Nov 2016, 12:17
Official

Good Day

We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply17 Nov 2016, 14:25
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)