***** your data - don't discuss charges

<p>6 weeks ago I attempted to cancel my top up contract with FNB. Which they eventually did for me after 3 weeks of fighting. I then got charged a R100 migration fee because their SAME sim card was now being used for pay as you go. A R100 fee that was not disclosed to me during this process. 01 October comes - and I still get debited for the contract AND did not even recieve the data that they charged me for. During this 6 weeks of fighting, I needed to continue to purchase data - a total of 8 - 10 GB of data (my average monthly use is 2 - 3 GB) where they cannot yet (after 8 days) tell me where this data went...my systems and data use programs only indicate that I used 5GB this month. Their customer service is shocking where they expect a 6 week turn around time to be my problem and that I need to be patient with them while they find out why I am pretending to not know where my data went...where I was told how internet works and that I could have used data 'watching my YouTube videos or downloading series'... keeping in mind that I never do either of the 2. So instead of trying to resolve the issue of their terrible service and inability to provide accurate data services - they blame me and tell me their service is acceptable! FNB Connect have made me want to change to ANY bank but FNB! </p>