Stay far far away

I was so excited to move to FNB, after my partner convinced me to move to them. It was easier for us to transfer money between us and no extra fees for immediate payment.

Got an email with the switch R2000 promotion. I made the call, which can I tell you was so hard to stay on the line with a sales consultant. After the phone line was cut with first two consultant, finally I was able to talk to someone and was nice enough to phone me back if the line was cut off. I should have know that if it was so hard to get my account I should rather stay away, as it will not be worth the promotion.

Finally my card arrived, yet that was a hassle. The call said have a copy of id and proof of residence with you. I did that, was ready for delivery. Courier guy came and told me he needs to scan blah blah. Made me get my smart id. Again, something that should have been simple was not.

And then, my card was supposed to be activated after 1 or 2 working days. Don't be surprised if I told you it didn't. I had to go into the branch and have them activate it. Hour of my life wasted. No mention that my account is frozen or fica documents needed.

The switch team started and moved all my debit orders which is brilliant. Yesterday, I got a phone they tried phoning my employer for my salary switch. He lives in Cape Town, Stilbaai where if it rains it doesn't have signal. I asked if they emailed him so he can phone them if he has signal. Nope, obviously that would have been too much effort. I changed it with him via email and tomorrow is my salary date.

My partner EFT me money this morning, I tried to swipe with my new card. Declined. Declined. Declined. Went to the fnb atm and the slip popped out account frozen.

I spoke to a lady on the secure chat, she informed me that I was supposed to email my id and my proof of residence and now my account is on hold. She gave me a email that doesn't even work to send my things to! 3 to 7 working days this will take. So now I am stranded without money and so much regret of ever switching my bank after being with Standard Bank for 20 years!

Stay away from this company as they don't know what they are doing.