Stay far away!

This bank is literally the worst with the worst customer service. You struggle and struggle and struggle to get assisted. On Friday my phone was ****** and I called ***** to block my accounts. Visited a branch yesterday to unlock everything and re-activate my accounts. The person assisting me at the branch phoned online banking twice whilst I was there to get me assisted, what is the point of having a branch if they cannot assist you? Why do even the branch struggle to get assistance from their own colleagues and having to phone more than once? Finally had it resolved and now my credit card account is still inactive/blocked and I cannot transact from it. I phoned in to FNB and got transferred 4 times with no assistance and gave up. It seems like the only way to get assistance from this company is by logging a complaint? I went through this exact process a year and a half ago when my phone was also ****** and struggled endlessly with this same issue of getting my credit card unlocked and eventually they logged a ticket and only got resolution finally a week after doing so. I have had endless issues with this bank and the service chat on the app is pointless as well as none of the agents are helpful or just transfer you around. Not to speak of how the app glitches around and you cant even message properly due to that. Stay far away! Moving soon as one cannot struggle like this to get basic customer service.