1 reviews | Active since Jul 2017
Stay far away
<p>So, in these times in our beloved country, anything can happen. One day you are a Platinum cheque holder with FNB, spending a lot of money, using a lot of their services, using their shares and trade service.....and all is good.</p> <p> </p> <p>Then, as things are, the market takes a knock, and the mine you work at gets closed down. So, now you figure that, since you been feeding your FNB fat for many years, that they would in some way accomodate you.... I was SO dead wrong on this. They DO care about you yes, they care about how much fun they have jumping on your carcass when you are already laying bleeding on the ground.</p> <p> </p> <p>There is this little thing you sign, and hidden inside that is a statement that YOU are solely responsible for any and all legal charges when you can't afford to pay their payments, and man do they live up to that. I phoned FNB, I e-mailed FNB, I visited FNB branches. I tried all I could to try and come to a arrangement for a downpayment of some sort, to accomodate my current situation. They did not budge 1c .... NOTHING.</p> <p> </p> <p>Instead, the promptly handed me over to their lawyers. These guys know all too well that they have a free lunch ticket here, and they LOAD it. They refuse to give you any breakdown of the costs. They refuse to give you any information on what you are charged for. They don't even tell you you are being charged phoning them to try and find out what is going on.</p> <p> </p> <p>R32 to send you a e-mail.</p> <p>R28 to send you SMS</p> <p>R32 accepting your phone call</p> <p>Over R300 charged to me for writing me a settlement statement.</p> <p> </p> <p>From 9 January - 30 January they ramped up R816.22 . Then added R102 interest on top of that. As well as taking R1140 commission for settling the debt.</p> <p> </p> <p>Because they would not disclose ANY information before hand on costs, I KNEW they were *****ing me. So I made a personal loan elsewhere to settle this.</p> <p> </p> <p>But yes, stay FAR away from FNB.</p>
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Hi Daffnie
Thank you for taking the time to respond. Be it little too late.
Someone tried to phone me, and left me message to phone back. Please understand that at this point I am not interested in any phone conversations, as I have nothing to hold on to on my side. Contact me via e-mail, so we both have written proof of any and all communications.
Kind Regards,
Daniel D van der Westhuizen
Hi Daffnie
Thank you for taking the time to respond. Be it little too late.
Someone tried to phone me, and left me message to phone back. Please understand that at this point I am not interested in any phone conversations, as I have nothing to hold on to on my side. Contact me via e-mail, so we both have written proof of any and all communications.
Kind Regards,
Daniel D van der Westhuizen
