STAY CLEAR OF FNB LIFE FOR CLAIMS

I am a Private client of FNB private Service for 20 years. I submitted a claim via my private banker in April 2020 because of poor service from FNB life. I emailed FNBlife on 4 occasions without any reply. I made contact with Wealth department on 7 occasions to be told to contact FNB life myself. Today I was informed that my claim has been rejected in June 2020. I have requested a detailed reply to submit a dispute with ombudsman.