Stay Clear of FNB

If you are thinking of having any dealings with FNB, don't. They must be the worst bank in South Africa if not the world for their terrible customer service.

I am involved with a rescue organisation in Cape Town. We are an NPO and have had a bank account with FNB since 2015. Recently, we had changes to our board so duly trotted off to FNB to get it all sorted. It took time but we managed it. We were put onto an online system called Business Online Enterprise and what a disaster it has been. We have had problems with it from day one and, of course, there is no one to help us resolve the issues. We speak to agents who have absolutely no clue what we are talking about let alone to help us. I even resorted going to the Kenilworth Centre branch but the advisor was totally ******** and no help at all. So I thought I would go to the Plumstead branch where we changed our mandates. Absolutely no customer service there so we are no further forward. Looks like the only way to sort this out once and for all is to close our account and move to another bank where there is at least a modicom of customer service - there is none with FNB.

I had to give it one star because that was the only option.