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henry D

1 reviews | Active since Jan 2014

20 Oct 2016, 09:41

STAY AWAY.......PATHETIC "private and business banking"

<p>I have been a client of FNB for the better part of almost 20 years now... I struggle for 4 months to open a bussines account. I have a bond in the bussiness's name and specifically requested that the debit order shold go of the bussiness account. The debit order for the bond still goes of my personal account. to add insult to injury, after actually going into the bank and spending more than an hour with the manager of the branch they took a "hold" of my account. this morning FNB has frozen my bussines account and I can not trasact as they require additional documents that I have mailed to them on more than one occasion.....</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Oct 2016, 13:37
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

As per our telephone conversation I escalated the matter to a subject matter expert to provide you with feedback around the options available to you regarding your concerns.

We apologise for any inconvenience caused. Your reference for the above complaint is ***.

Kind Regards

Complaints Resolution

Melinda Duvenhage