GS
George S
1 reviews | Active since Oct 2013
28 Feb 2019, 15:46
Stay away of FNB connect
Been having huge problems with my fnb connect sim and each assistant promises to resolve my problem but NOTHING is happening. I'm paying for a service that I can not make use of. Even telling them I'm going to close my fnb account because of the poor poor service ... nothing happens !!!! Shocking
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
28 Feb 2019, 16:47Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply28 Feb 2019, 16:47
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
*** (option one)
GS
George S's updateReviewer Update
04 Mar 2019, 22:32Very very strange... when I was on the unlimited contract call package I had ongoing problems dailing out only after a year AND now that its cancelled and on pre paid no problems at all ... was this done on porpose that they don't lose so much money ... pity as now I've lost total trust in FNB, and they still handle by money... no no
GS
George S's update04 Mar 2019, 22:32
Reviewer Update
Very very strange... when I was on the unlimited contract call package I had ongoing problems dailing out only after a year AND now that its cancelled and on pre paid no problems at all ... was this done on porpose that they don't lose so much money ... pity as now I've lost total trust in FNB, and they still handle by money... no no
GS
George S's updateReviewer Update
30 Mar 2019, 20:07Was phoned and told they will follow up ... still waiting and they have deducted money. Since part of FNB strongly considering changing banks as this is my third very bad experience with the banking group ... and this was told to the consultant that phoned me the first time ... shows what this means to them.
GS
George S's update30 Mar 2019, 20:07
Reviewer Update
Was phoned and told they will follow up ... still waiting and they have deducted money. Since part of FNB strongly considering changing banks as this is my third very bad experience with the banking group ... and this was told to the consultant that phoned me the first time ... shows what this means to them.