Stay Away from Premier Account

Sent a query though to Premier mailbox, didn't get any response until I had to call them after 9 days. Only to be told that they do not respond to my email because I have not been verified despite the fact that they have responded to my address on a previous occasion. When I did get a response there was no explanation on why there was such a delay. When I asked for an explanation the individual responded that there was a backlog of queries.

So I why am I on a Premier account if the bankers are overloaded and can't assist me? Then I might as well move over to another bank where at least they respond within 48 hours or have the decency to give me a call back.