1 reviews | Active since Jun 2016
Stay away from FNF CONNECT!
<p> I cant believe the poor service I got from FNB connect. Firstly you do not have a 24 hour CUSTOMER CARE line for your sim card holders. Secondly you do not even send out in form of communication regarding the issues you are experiencing, and lastly when your lines are open you are running short on staff to attend to the issues you are experiencing.</p> <p>I could not reply to urgent email, make any data calls, i could not even send a whatsapp message. And when I call your CUSTOMER CARE LINE i waiting for over 2 hours for someone to attend to me that i eventually dropped the call. </p> <p>I am definitely moving back to my previous service provider at least they have a 24 hour CUSTOMER CARE line. Im sure even Virgin Mobile would give better service then this.</p> <p>Can someone please explain to me how it is possible for you to be a network service provider but you are not available 24/7/365. You give your customers a number to call ********** 147 but it is only available from 08:00 - 17:00.</p> <p>DISGUSTED IN YOUR CONNECT SERVICE! SIES!</p>
Dear Mr Davids,
Thank you for taking my call earlier in the week regarding your experience with FNB Connect. Once more Please accept our humblest apologies on the Bank's behalf.
We appreciate all the feedback and have have summarised all the concerns, as well as communicating them to FNB Connect.
Regards
Robert Bodiba
FNB : Complaints Resolution Manager
Dear Mr Davids,
Thank you for taking my call earlier in the week regarding your experience with FNB Connect. Once more Please accept our humblest apologies on the Bank's behalf.
We appreciate all the feedback and have have summarised all the concerns, as well as communicating them to FNB Connect.
Regards
Robert Bodiba
FNB : Complaints Resolution Manager
