Stay away from FNB/RMB!!!!!!!!!

On Thursday evening i received my provident fund payout from my previous company into my FNB account. I then proceeded to transfer my provident fund into my saving account for safekeeping and emergencies. Upon trying to access my provident fund, I kept receiving error messages throughout the duration of yesterday and this morning my account said insufficient funds despite having a substantial amount of funds in it.

When trying to gain assistance via the Secure Chat, 4 agents disconnected from my account. After dealing with rude and ill mannered agents in the ***** department and being hung up on twice, Eventually someone told me that my funds have been blocked by Rand Merchant Bank and cannot be released unless released by someone at Rand Merchant Bank.

Nobody bothered to contact me to enquire not inform me of any sort of investigation. They just decided to withhold my funds completely. I find this to be completely inappropriate on the part of Rand Merchant bank and FNB to do this without contacting me.

Also the customer service at FNB is absolutely pathetic! Tlholo, Lungile, Mbali and Siphiwe on the Secure chat just disconnected me. This is avoidance in my line of work and should result in the needed disciplinary action. Then I spoke to 2 extremely rude people in the ***** department. The one said they would transfer me to the right department for assistance but just ended up dropping the line, the next dropped the line and refused to listen to me.

Finally the last person I spoke to put in slightly more effort but still this resulted in a service failure. I needed to access my funds to pay a hospital admission for a family member, but was unable to do that due to Rand Merchant Bank and FNB just doing whatever they want with my account regardless of the repercussions.

I want my funds released so that I can move to a bank that respects me as a customer and communicates problems with me instead of placing my well being in jeopardy!!! My advice to anyone reading this would be to rather choose a different bank. FNB/RMB are no longer who they were 5 years ago. CUSTOMERS DESERVE BETTER SERVICE. WE PAY YOUR SALARIES!!!! Without us, you don't exist. I want my issue resolved immediately and should your actions cause any negative impact on my family or myself, I take mass legal action against you. I. have had enough of being told what to do by a bank. You are there to keep my money and let me have it when I want it. Not take my money and block me from accessing it.