STAY AWAY FROM FNB - the most useless bank in all the WORLD!

Item: FNB (First National Bank)
Rating: 1
Author: Cornelius Van Den Berg

FNB revolving credit facility is the WORST! Firstly it seems no one in the entire FNB can assist you with an inquiry on that account as most of the staff appear to not even know about such a facility or it's existence. The charges on my facility is not in sync with the contract/agreement I was e-mail or accepted by submitting such. I have been struggling constantly for 2 weeks + now just to get proper answers! Not even submitting a query on their own internet banking app has any results. Al you get is an e-mail from them saying call the telephone banking - agent Lihle Rulashe.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

04 Feb 2020, 16:49

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply04 Feb 2020, 16:49

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints Team

***

CVDB

Cornelius Van Den Berg's updateReviewer Update

06 Feb 2020, 06:08

..... and all one gets from FNB and any of their so called customer care channels are the same - "We acknowledge your query blah blah blah" and nothing happens from there.. USESLESS

CVDB

Cornelius Van Den Berg's update06 Feb 2020, 06:08

Reviewer Update

..... and all one gets from FNB and any of their so called customer care channels are the same - "We acknowledge your query blah blah blah" and nothing happens from there.. USESLESS