Stay away from FNB - Terrible service

Let me start from back to front, I app**** online for an FNB acc, and after loading all my documents, got an email saying successful and that my card will be delivered in 3 to 5 days, 2 days later get an email saying they need my fica documents again, which I sent. 2 days later get an email welcoming me to FNB. I rep**** asking where my card is, they followed up at this point and delivered my card the next day. I followed the instructions on the card, could not activate it. Sent an email, the person activated it on their side. Try logging in online, tells me I need to activate the card which FNB activated at an ATM. I go and do that, try logging in again online, tell me the account is not found. This is now well after 2 weeks of having signed up. I sent FNB an email, asking them to explain what is going on, and saying that I would rather stick with my current bank Nedbank who does not have such issues. it has now been 3 days later, and have not heard from FNB.

Note, during the time of waiting for my card, I got calls from fnb for ebucks, and other services which would come at a small cost. As well as numerous calls and emails about switching my salary and debit orders to FNB.

I wanted to join FNB because of all the extra benefits you hear about, but now I feel like the extra benefits is just a hoax, and for me, SERVICE, GOOD Service is most important

FNB, when you respond and say you will investigate and a service agent will call me, please ensure it is a manager, somebody who understands service and business, because having an agent call me is just going to make things worse and cause me to contact the banking ombudsman