Stay Away from FNB Short Term Insurance and Renew-IT

Unfair claim rejection and poor assessors (Renew-IT). When a claim is logged their first priority is to reject a claim instead of understanding the clients pain point in times of need. I logged a claim in Feb 2023 for rain water damage on my vehicle, they rejected it with the reasons that there were no floods reported anywhere in the news in my area. They towed my car back and upon collection, the assessors (Renew-IT Sandton) had removed my BMW badge on the bonnet, they had wire harness disconnected and some computer modules removed, intake pipe was left disconnected. I have been trying to get them to fix ever since to this day. They sent a driver to deliver a new badge but have been quite regarding the missing modules. I now had wires loose and no where to connect. I have raised this with my claims handler and a team leader (Khelina and Rudolph Sinden), initially they said customer care was looking into the matter, but have now went silent. They dont respond to my emails anymore. As good as FNB is in banking, their short term insurance is still lacking behind in my experience. Also please stay away from Renew-IT in my case Sandton branch but I have heard of similar experience with other branches as well.