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Andreas L

1 reviews | Active since May 2016

22 Nov 2020, 23:23

Stay away from FNB or move your bank accounts from FNB if you can!

I wrote a mail to FNB on July 30, 2020 with a simple request fro info about my longstanding home loan account. Since I did not get any answers I repeatedly mailed again, but the only reaction I got, was a notification that my request was conveniently forwarded to yet another department, so the department I wrote to got rid of this problem and pushed it on to the next one...Its abbsolute joke... Thomas Mdudli forwarded my mail to the Admin Department "ffor further assistance" ... After I complained again the FNBCC Service Recovery department forwarded to homeloans with the proven method "Can you please assist".? This was on October 30, 2 (!) months ago...No reaction since whatsoever, and 4 months after my first mail...and counting;) Stay away from FNB if you can, absolutely no interest in service despite the fact that the information I needed is essential and it is ******* and ******** to withhold this information. I will now go to the banking ombudsman to force them to do their job, for which they are paid by the outrageously high banking fees we pay. Stay way from these ****** if you can! Fortunately there are alternative financial institutions who are willing to answer mails within 4 months(!)

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Replies (3)
AL
Andreas L's update23 Nov 2020, 11:37
Reviewer Update
I asked to be called back by a supervisor or manager. After 4 months I do not want to talk to one of the useless call agents anymore.

AL
Andreas L's update24 Nov 2020, 08:27
Reviewer Update
As expected, even after complaining on Hellopeter, no response from FNB! These ********* just sit it out... This is why they get such catastrophic reviews on Hellopter and other platforms. Noit that it bothers them. Again, stay away from these ********* if you can!
AL
Andreas L's update26 Nov 2020, 19:07
Reviewer Update
Another 2 "success stories" from FNB today: Mrs. Ntsoaki Matlabe phoned this morning (the first FNB person to do so in 4 months (!) of email traffic & calls from us), I asked to speak to a supervisor and she gave me a ref. no- CAS-***-V7C8D4 under which she promised a call back request for a manager was noted. Unnecessary to say, nobody called. .. Just before business close I phoned FNB myself and a Mrs. Gina Moyana answered the phone and confirmed that Mrs. Matlaba had **** as she never noted any call back under this ref. no. Mrs. Matlaba then promised she would find a supervisor for me... She called me back so I didn't have to pay from my cell phone, then I was holding, of course the call got cut and - again- nobody called back. Even if somebody would have told me this saga of incompetence and ignorance, simply giving a damn about their clients - I would not have believed.... But this is happening since 4 months... Does anybody need another prove to leave FNB if you can? Just read through my reviews and that of the thousands of other disgruntled clients, holding on to FNB like to a sinking ship....
Again, all the names of these poor, useless FNB agents, mails, ref. numbers from the past 4 months are going to the banking ombudsman, we are waiting for reply. Maybe the ombudsman will stop these ******** practises of FNB and force them to communicate with their clients as they are expected by law.
Do you really want to trust FNB with your money when they are lying to their clients, for months? Wouldn't it be a smart move to leave the *********? The choice is yours....

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