AT
Andre T

1 reviews | Active since Mar 2017

01 Oct 2019, 16:57

Stay away from FNB Merchant banking!!!

I have never had such bad service as I did with FNB merchant services. In the 1st week of August I send an email requesting my bank account number changed on both my speedpoints. I gave Fnb my merchant number, both terminal numbers, old bank account and new bank account numbers. I also send all the documents they requested and filled in the necessary new contract. After nearly 2 months and paying fees on 3 terminals and 2 bank accounts, my speedpoints are still not sorted. Today the technician brought a new speedpoint that does not even work. I contacted Anton at Strand branch, he promised to sort it out, this was 3 weeks ago. Sandra that is suppose to be my merchant rep, does not answer my calls. She too has been no help. Now were in a new month and fnb will charge fees on all the speedpoints and bank accounts again, 3rd month in a row!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Oct 2019, 09:01
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints Team 

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