1 reviews | Active since Mar 2017
Stay away from FNB Merchant banking!!!
I have never had such bad service as I did with FNB merchant services. In the 1st week of August I send an email requesting my bank account number changed on both my speedpoints. I gave Fnb my merchant number, both terminal numbers, old bank account and new bank account numbers. I also send all the documents they requested and filled in the necessary new contract. After nearly 2 months and paying fees on 3 terminals and 2 bank accounts, my speedpoints are still not sorted. Today the technician brought a new speedpoint that does not even work. I contacted Anton at Strand branch, he promised to sort it out, this was 3 weeks ago. Sandra that is suppose to be my merchant rep, does not answer my calls. She too has been no help. Now were in a new month and fnb will charge fees on all the speedpoints and bank accounts again, 3rd month in a row!!!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
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Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
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