Stay away from FNB is you need something done in a reasoanble time or at all!!!

I took a "Smart Loan" from FNB in December 2018 payable over 18 months. In March I transferred by mistake an extra payment to the loan account instead of to my savings account. I asked FNB to reverse this payment but it was always a situation "we'll come back to you" BUT NEVER DID. On 2nd July 2018 I called their Loans Department again and again I was promised it will be corrected in 5 to 7 working days and I will be notified once the reversal was done. NOT ONLY WAS IT NOT FIXED FNB ALSO NEVER CAME BACK TO ME REGARDING THIS.I followed up again on 12 July and eventually I spoke to a Madelein in another department who promised she will follow up and contact me on Monday 15th July. AGAIN THIS DID NOT HAPPEN!!!!!!!! On 16th July I contacted the Department again and was then asked to submit proof of payment from a FNB branch and it will then be corrected. THIS WAS DULY DONE ON 16th JULY AND I WAS PROMISED IN THE FNB HORISON BRANCH THAT IT WOULD BE FIXED WITHIN 24 HOURS. Today (19th July 2019) I get a call that it will not be done and the reason: "YOU WAITED TOO LONG FOR IT TO BE FIXED" and the agent refusing to even discuss or put me through to a Manager. The questions that need to be asked is. (maybe I will get answers in the distant future or probably not). 1. Why should I stay with FNB? (If this is the treatment for a long term customer) 2. Why should I recommend and not discourage people to use FNB as a banker? 3. Why should everything always be "escalated" to a later date AND THEN NOTHING HAPPENS? 4. Why is it not possible to get an answer from a decision maker or even just speak to them?

I suppose FNB is just another NO CARE bank who will take 48 hours (spelt weeks) to give a response.