WN
Wonga N

1 reviews | Active since Mar 2013

16 Jun 2019, 08:32

Stay away from FNB funeral cover.

I do not recommend FNB funeral plan to anyone especially if that is the only cover that you have for your loved one. I submitted a claim on Wednesday night which turned out that the attached document didn't open I then got assistant by a very nice consultant Audrey in submitting my documents again. I got a reference number for the claim on the Thursday. When I was called by another consultant on Friday he told me that the claims department only received my documents on the Friday. Which I thought it was odd . Long story short I still didn't get my pay out even though Saturday is a banking day. This is past 24 hours but hey what do they care.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Jun 2019, 09:28
Official
Good Day, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF. 

Regards,
 
Hello Peter Complaints Team 

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