STAY AWAY from FNB - even Premier Clients ignored - dont get caught !

Hello again FNB,

Since you managed to get someone to write code to remove your # from every post complaining about you on Facebook AND not allow anyone to post on your wall (good job since you will need at least 10 000 people to manage that), I thought I will just keep the trend going on hellopeter and let everyone know how useless you are.

I am not going to waste my time going into details, the bottom line is for anyone reading this, STAY AWAY from FNB, it is clear that they are loosing a massive amount of customers and closing down branch after branch, and this is most likely part of the reason.

I have been a Premier banking client for almost 10 years now (for those who dont know, according to the MASSIVE "banking fee" you have to pay each month this gives you the privilege to have a "private banker" a person you can apparently call day or night because your paying a lot of money each month. This person doesn't exist.

So I have been a Premier customer for almost 10 years, I have paid my ridiculous monthly bank fees with no complaint ever, and now when I need help I cant get anyone from FNB to communicate with me. I have tried everything to avoid this but no communication from anyone at FNB. The reason most likely being that I told them in my email that I want to close down ALL my multiple accounts I have with them due to the pathetic service I have had.

All I asked was for someone from FNB to contact me to close down my account since I dont live in SA anymore. And dont get me wrong I went to the website and I called the number listed there, I was on the phone for more then 20 min being shuffled from one department to the other, and after speaking to multiple departments (more than 4) only ONE out of ALL of these departments were able to help me. Telling me that Premier banking clients (paying more than most other FNB clients) have no contact number you have to email them. How ???? HOW does this work, how do you pay extraordinary banking fees to hear that no one can help you via the phone you have to email them ?????? How does this work???? How is this even legal????? And after 20 mins on the phone only to find out NO ONE at FNB can help me I have to send a email, and then send more than 4 EMAILS OVER 2 and n half weeks and not get ANY feedback from FNB, how is this possible.

I need someone to look at this, I have tried everything from my side and just been ignored (and BTW FNB removing their # when someone complains about them on facebook is a clear indication that this banking institution is suffering, and clearly not managed properly).

Sooo like I said on my Facebook message, a complaint I made on my own Facebook account I will take this to every social media outlet there is AND I WILL KEEP DOING IT UNTIL SOMEONE COMES BACK TO ME.

For EVERYONE else STAY AWAY from FNB, dont let them manipulate you as they did with me, I have been a Premier client form almost 10 years, and paid my due, and this is how FNB treats their loyal long term clients, so STAY AWAY.