STAY AWAY FROM FNB- double transactions on credit cards

Stay far away from this bank, they are double billing on credit cards. App**** for upgrade to a Premier card. They loaded the Premier credit card onto the app (I haven't even received the card yet) and I requested to keep my gold credit card (ie i wanted 2 credit cards- 1 premier and 1 gold). So now both the premier card and the gold credit card reflect on the app and when I swipe my card (gold credit card-which I still have) they charge the transaction on both the gold card and the Premier card. So why are you double billing me? Why have i not received my new card yet? When you call the call centre you get disgusting, rude service and the call centre reps do not understand what i am saying because they are poorly trained and do not care. STAY FAR AWAY FROM FNB. As soon as this is sorted its back to nedbank because FNBs service is disgusting. If you are joining for Ebucks, dont- its not worth it. Rather stay with a bank that can actually assist its customers. They did not call me for my last complaint. I want a resolution A.S.A.P. I will approach the news media and will take advice with legal council. If you do call me make sure its someone that knows what they are talking about. Furthermore when you log a compliant they take almost 3 days (as stated in their response emails) to get back to you and in this case no one called me at all. FNB is so swamped in complaints that it cannot service its customer base. STAY AWAY, the only reason i came to this bank was for the ebucks, but their service is really terrible and disgusting. Their call centre reps are avoiding speaking to customers because they are poorly trained and cannot handle the issues they need to fix. Next stop the news media- Im sure everyone wants to know your taking double deductions from credit cards when upgarding right?