1 reviews | Active since Sept 2016
Stay away from FNB as they endorse TIC who are useless
You offer your customers top up travel insurance with TIC - by association and forcing us to us TIC FNB is as guilty of terrible and totally non-existent service. In trying to obtain advice here in SA because my son's flight from Nice to Amsterdam was cancelled due to bad weather, I am pushed from one section to another in TIC. No-one of their staff will tell me exactly what extra expenses and costs my son is entitled to because he has been forced to remain a further 3 days in Nice before he can return to Amsterdam. I see many complaints regarding TIC's terrible service on HelloPeter and will never ever use them again. By extension I therefore find FNB's endor*****t of TIC has an inditement on FNB's own integrity. Stay away from FNB.
Good day Dorothy,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Credit Card who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Dorothy,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Credit Card who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
