DB
Dee B

1 reviews | Active since Sept 2016

01 Jun 2018, 12:41

Stay away from FNB as they endorse TIC who are useless

You offer your customers top up travel insurance with TIC - by association and forcing us to us TIC FNB is as guilty of terrible and totally non-existent service. In trying to obtain advice here in SA because my son's flight from Nice to Amsterdam was cancelled due to bad weather, I am pushed from one section to another in TIC. No-one of their staff will tell me exactly what extra expenses and costs my son is entitled to because he has been forced to remain a further 3 days in Nice before he can return to Amsterdam. I see many complaints regarding TIC's terrible service on HelloPeter and will never ever use them again. By extension I therefore find FNB's endor*****t of TIC has an inditement on FNB's own integrity. Stay away from FNB.

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Jun 2018, 14:13
Official

Good day Dorothy,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to FNB Credit Card who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

DB
Dee B's update11 Jun 2018, 16:51
Reviewer Update
It is now 11 June and despite a couple of calls from a fellow called Lawrence from FNB, I have heard nothing more about my complaint about FNB's association with TIC, If you are hopeful that I will just forget about it and go away, you are mistaken. I want a resolution to my complaint about TIC's dismal service and product offering, and FNB's apparently condoning this kind of service. I am still l waiting to hear the results of your 'investigation;.
DB
Dee B's update27 Jul 2018, 18:27
Reviewer Update
FNB and TIC give useless service. Try to hide behind each others' lack of professionalism.