AB
Anneke B
1 reviews | Active since Aug 2016
04 Sept 2019, 14:47
STAY AWAY FROM FNB
I am now sick of poor service from FNB. My credit card got blocked due to late payment then as soon as the money came into my account FNB took the deduction of the credit card off my cheque account. Now they tell me I have to wait 5 days before they unblock it. They could have unblocked it earlier (they said just now) if the payment was made via EFT but how can I make an EFT if they immediately deducted. This does not make sense at all and now I am without money for 5 days becuase of this useless system.
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FNB (First National Bank)'s replyOfficial
05 Sept 2019, 08:29Good day Anneke Campher,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply05 Sept 2019, 08:29
Official
Good day Anneke Campher,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
***