Stay away from FNB.

I fell victim to a ****, where I paid R10 000. I only realised this after I submitted the payment. I made contact with FNB the following day to report it and reqeusted that they reverse the payment. I got an email back stating that I need to report to the Online department(the provided email doesn't work) and that they do not reverse payment made online.

This happened in June, till date I have had NO reply from them. No attempt at all was made to assist me. I provided them with all the necessary information, completed the form as they requested, and nothing. They really do not care about their clients well being. I have requested assistance as I have lost R10 000, and they refused to assist. HOW IS THIS CUSTOMER SERVICE TO YOUR CLIENTS?