1 reviews | Active since Apr 2009
STAY AWAY FROM FNB
I submitted a ********** transaction on the 19 May 2018. I had absolutely no feedback from FNB, no one could be bothered. I submitted a complaint on Hello peter, my private banker was then tasked with sorting this out. Today 06/07/2018 the ***** department is yet to contact me back. My banker received feedback from Standard bank on the 27/06, also didn't think it was necessary to provide feedback.
After going through the procedures to log everything, open cases, and following up from my side. FNB has dropped the ball? Who gets to pay? Me the customer....
STAY AWAY FROM FNB
Good day Gordon,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your comments had been escalated to FNB Private Clients. I have requested that they be in contact with you and provide urgent feedback.
I do apologise for the inconvenience caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Gordon,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your comments had been escalated to FNB Private Clients. I have requested that they be in contact with you and provide urgent feedback.
I do apologise for the inconvenience caused.
Regards,
Hello Peter Complaints Team
*** (option one)