STAY AWAY FROM FNB!!!!!!

Item: FNB (First National Bank)
Rating: 1

I was the big promoter of fnb for the past almost 10 years until now. FNB has put me off a worst financial state after an enquiry gone wrong. 28th of February I had done an enquiry about debt management and suddenly I got an sms from fnb to say my home loan is cancelled. I have never had a home loan and figured out That the process was essentially started by the debt management consultant without any further communication, my ID and payslip, this is also after me trying to make contact at least 15 times without any response from the consultant. Which I had explained so many times to various consultants, back and forth. By then it was too late, the creditors (I ONLY HAVE FNB) had been notified that I am undergoing debt counselling, HORRIFIED that the process had proceeded without having a clear understanding of the process. I immediately called the company and tried to get hold of the consultant to stop whatever he had done. I did not accept and was sent a 17.2 form reject from the company which I sent to fnb along with a written notice. After being informed incorrectly by an fnb agent telephonically. Which costed me money I didn't have. All my accounts frozen absolutely no funds available! I find this sickening that even after receiving the 17.2 form that my accounts has still not gone into the state it was before someone else had made a human error. Since then I have been to the bank multiple times, i have been CHARGE 6 TIMES MONTHLY FEES which made my debt order bounce and on top of the you fnb had still charge me an additional charge fee of R55 which was the friday past i spoke to a fnb debt dept consultant who had advised me i should call back after 15h30 wasted so much of my work day on the phone listening to hold music in the bank as no one is able to assist me. Even the consultant in the bank got annoyed at me because she needed her phone to speak to another customer but I was on hold for more than 25 mins for the second time in the bank. I am hurt by fnb, this goes beyond material lost and monetary lost.

Helpful (0)

Replies (3)

's updateReviewer Update

29 Mar 2017, 00:43

I spoke to a consultant on Friday who advised me that it will be resolved and only to be deeply dissapointed again by fnb with more bank charges and a bounced debt order.

After I had requested last month that my bank charges go off an the last working day of the month.

's update29 Mar 2017, 00:43

Reviewer Update

I spoke to a consultant on Friday who advised me that it will be resolved and only to be deeply dissapointed again by fnb with more bank charges and a bounced debt order.

After I had requested last month that my bank charges go off an the last working day of the month.

FNB (First National Bank)'s replyOfficial

29 Mar 2017, 09:10

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)

FNB (First National Bank)'s reply29 Mar 2017, 09:10

Official

Good Day

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)

's updateReviewer Update

08 Apr 2017, 10:00

Still nothing! Really?! Fnb classifies it as an error?!

Where is the accountability?

Does Fnb really not give **** about their customers?

After Fnb puts me in an even worst financial position after the alleged "ERROR"

Is it not your responsibility to turn things around as things were before the error had taken place?!

's update08 Apr 2017, 10:00