GA
Gideon A

1 reviews | Active since May 2015

12 May 2015, 20:05

Stay away from dot store

We bought a laptop from fnb dot store, when we received it the battery wasn't working, we needed it for work so we used it with the charger about a month and the we send it back for repairs, the laptop was working fine, just no battery life. They contacted us and said it has water damage and they won't fix it, ( didn't get water damage from us) any way now they say the laptop doesn't even switch on and they refuse to replace or repair, it's been in there care for about a month. But was working fine (except the battery when it left). <br> Just a warning for the people stay way from the Fnb store. <br> After service and customer care is nonexistening

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 May 2015, 08:46
Official
Hello GideonAgenbag ,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 682412.

Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)