Statements no longer emailed

After not receiving statements for my home loan I emailed FNB an inquiry all I received was an automated response. Today I phoned to to inquire again where I was told statements are no longer being emailed I will have to download the app if I wish to receive my statements. However I was told that I will be emailed a statement for the date I require. When no email materialised out of desperation I downloaded the app - when I tried to register I was told that I need to go into a branch to set up my internet banking. How is this helpful?