Statements for Bond

My name is Nonhlanhla Nzimande i am in a SmartBond with FNB since 2011, we have been getting our notification of how much we have paid and what we are left with, the first two years we have been getting statements for the same. The first stopped the statement and no one told us why but since we where getting monthly smses we were okay. When the lockdown started we only receive the last sms April and we never gotten anything after that and no communication was sent in this regard. My Husband Sbusiso has been to the FNB branch last month at Sunward back to get assistance in retoring the notification and he was told that from their system all is well and we should be getting them. Today 20/11/2020 i also call FNB Smartbonds as we still not getting notification and i was told by a lady that our account was changed from SmartBond to Home Loan and she forwarded the letter that was sent May. I was then transfered to Home loans and assisted by Bonga he told me that because i have failed the security question he can not assist me to set up this i must go to the branch and call the Home loans from the Branch "what " but the same branch did not help me. He was asking me about the register email which we do not even use anymore the rest of the information was correct.

I just fail to understand that as a fanancial intitution they are support to provide this statement to us and they are not, when one calls to get assistance we are told to go to the branch and call from there.

All we need is to know our BALANCE FNB for the BOND. I am not happy with how you serviced me at all and i dont wish this for anyone who is a client of yours