Statement Struggle

So going back to the 16th June 2018 after a failed attempt to register for VAT as my company name did not reflect on my bank statement but rather a *K number.

I requested the changes on this date, received an email stating that it has been done and the July 2018 statement will show the name. Check on the 3rd July 2018, guess what, yes.. no change.

Send a mail out on the 3rd July 2018, received another update on the 4th July 2018 stating that this will be updated on the August 2018 statement (what happened to July then?)

So 14th August 2018 I sent another mail to verify the change for August 2018, and ask if the statement could be backdated, got a reply verifying both and I should just call the Business Desk to get the backdated statements.

So today 13 September 2018, I see the August statement is finally showing, but the Business Desk says FNB systems do not cater for updating the name on the statement, although changing nothing of the transactions/content. Not what was said to me on email, and surely a innovative back like FNB can get this right??

I need 3 months statements for VAT registration, can I please just get statements for June 2018, July 2018 and August 2018 which show the company name???

..other banks seem to be able to accommodate their clients in cases like these..